Daily Archives: March 23, 2014

Our Times … At Times … Frustrating and Sad Times …

… but keep your chin up and try be a part of the optimistic and trusting subculture contingency that still exists!

I begin with a preface.  This is a preface to any of my posts or blogs.  I’m happy, optimistic, overly active and obnoxiously cheery.  Yes, I’ve actually been told that my cheeriness and energy can be exhausting to be around!  Deep down in my soul I honestly believe that there’s a positive to every negative ….a silver lining to every cloud…. A ying to every yang.   Some days are better than others, though.  When health concerns do surface (getting old is not for weenies but it is a privilege denied to many), I do my best to rise to the occasion although I sometimes fall short.  But through it all I am ever so grateful for each and every day I wake up on the up side of the grass.  Some thoughts I choose to share might lead you to believe that I’m sad ….But I’m not.  I’m just sharing perspective.  My perspective.  At least 95% of the time I’m smiling big on the inside and the outside as well.

Now that I’ve cleared that up …

I’ve been accused more than once of being born a century too late.  I border on the old fashioned … enjoying the slower paced and simpler life …. Not being plugged in (literally with the ear buds everywhere I look!) … Not having so huge amounts of data thrown at me everywhere I turn.  “Just give me that horse … you can keep the car” sentiment.   The era when manners outpaced so much indifference and indignance.

I just have to comment on a situation I found myself in one day last week.  I guess it could be called a rant but I prefer to just call it descriptive dialogue….

Even though I prefer the slow paced more basic life I admit that I need my smartphone!  I tell myself it’s not a contradiction because I put it away when I’m in the company of others and try to give people my full attention when we’re together.  I postponed buying a new phone until my 3 year old one had taught me all it could about patience!  It took many minutes (seemingly hours!) to load anything … even an outgoing phone call!  And when it came to the internet and searching OR trying to capture directions, it began shutting down before the action was completed.  So I finally gave up and picked up a Samsung Galaxy S4.  Nice phone.  Big phone but nice phone.  A droid which I’m used to so the learning curve would be manageable.  And best of all, it works and is responding to commands.

But I like learning curves and learning new things … I wanted an i-phone when I walked into the store but I could not find one … not one Verizon salesperson who would support my choice.  All I heard were their negatives.  Their screen is glass and oh so fragile … you can’t add memory … they don’t have as many apps as droids … it goes on and on … I wonder if they get more commission for selling the droids??   Hmmmm….

I bought the insurance, too ($100 deductible, really???) as I can be clumsy.  Well, it didn’t take me too long to be too clumsy!  Two weeks into owning it I dropped it in a rocky parking lot and the screen broke!  Yes, I did buy a case, too, but I opted for the swanky one that will charge my phone if I’m out and about rather than one of the more rugged ones.  Perhaps I chose that case because my former phone had HUGE issues with battery life (I ended up buying 3 batteries and I carried my wall and car charger with me everywhere).  It took me another week to forgive myself for being clumsy and since the phone still worked perfectly I wasn’t in a rush to hand over $100. I finally dragged myself back into the store to see if putting on makeup and batting my eyelashes would help my case.  “Such a shame,” they said.  Argggg ….. It wasn’t long ago that batting my eyelashes, a little bit of make-up and some cleavage worked!!!  Well …. The cleavage might still work  but it was too darned cold to try it out!!!

I thought that the claim could be handled in-store but oh no.  They gave me a pamphlet with a website and a phone number.  Choose your poison …  Internet or phone??  I chose the internet and midway through the claim it told me that ‘in my case’ an affidavit would be needed to process the claim.  They would need several additional pieces of information (copy of driver’s license, serial number of phone photocopied from the outside of the original box it came in and a copy of receipt) scanned and e-mailed or faxed to them.  Really?  Isn’t it enough to pay for the insurance and be willing to hand them over $100 for a reconditioned phone when your phone is only 3 weeks old??  And nope … they won’t just replace the screen nowadays … no repairs … you get a reconditioned phone for your $100.  If you want a new screen, that’ll cost you $175 (not handled through insurance but a 3rd party).  I was trying to process all of this and then they wanted an affidavit?  And probably notarized!  I’m sure I was over-reacting a bit because I hadn’t yet completely forgiven myself!!  So I picked up my cracked phone and just called them.  After finally getting the manager on the phone they did waive the affidavit.  This is what I was told.  “These times are laden with scammers and persons committing or trying to commit fraud.  We have no choice but to make you prove that you are the person who bought the phone and actually have the phone in your possession.  And oh, by the way, we’re out of your phone.  We’ll contact you when we have one in stock.”  Really??? I suppose there is a part of me that is grateful for their conscientiousness but why does it have to be SO complicated.  And such a lengthy process.   I am me!  Don’t they know that?  For a lousy phone … why would anyone pose as me???

How I wish we could assume honesty is at the core every day when dealing with people and businesses rather than lies, fraud and mistrust.

So, as I read this over it does sound like a rant.  It also proves to me that I can’t just give you the facts.  I like telling a story.  Remember the ‘Pay It Forward’ movie/concept? …. Can we make a difference if we are all honest, forthcoming, and kind to others as well as our earth … and ask those we come into contact with to be and do the same?  I sure hope so ….

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